Essential UK E-Commerce Terms for The Flower Shop London Customers

Terms & Conditions for Online Flower Delivery at The Flower Shop London

Introduction

Welcome to The Flower Shop London. These Terms & Conditions apply to all purchases and interactions made through The Flower Shop London’s online platform, specifically designed for customers seeking quality online flower delivery in London and the surrounding areas. By using our website or placing an order, you agree to abide by the terms outlined below. Please read them carefully before completing your transaction.

Order Process

Availability & Product Descriptions
All products and services listed on The Flower Shop London website are subject to availability at the time of order. While we strive to ensure our flower arrangements appear as displayed, variations in flower type, colour, and arrangement may occur due to seasonal availability or unforeseen circumstances. Should this occur, we reserve the right to substitute items of equal or higher value, ensuring the overall theme and value of your order is maintained.

Placing Your Order
To place an order, select your desired arrangement or bouquet, complete any personalisation options, add the delivery address, and proceed to checkout. All orders require accurate contact and delivery information. Please double-check all details as The Flower Shop London cannot be held responsible for delays or non-delivery arising from incomplete or incorrect information.

Once your order is placed, you will receive a confirmation of receipt via our website. Please note, this email confirmation does not constitute acceptance of your order; it is a record of your offer to purchase. Acceptance and the completion of the contract will only occur upon dispatch of your chosen flowers or arrangements.

Payments

Pricing
All product prices and delivery charges are as displayed on the website and are in Pound Sterling (£), inclusive of applicable VAT unless otherwise stated. The Flower Shop London reserves the right to update prices, offers, and information at any time without prior notice, but such changes will not affect orders already accepted and dispatched.

Payment Methods
We accept most major credit and debit cards, and any additional payment options listed at checkout. By submitting your payment details, you represent and warrant that you are authorised to use the payment method and that you authorise us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and delivery charges).

Payment Security
All payment processing is conducted over secure, encrypted platforms. The Flower Shop London takes your security seriously and maintains industry- standard measures to safeguard your details. We do not store your card details on our servers.

Delivery & Collection

Delivery Areas
The Flower Shop London delivers to addresses within London and selected surrounding areas. Please ensure your desired delivery region is within our service coverage before placing an order. If you have chosen a delivery address outside our delivery zones, we will notify you and, where possible, offer an alternative solution or process a refund.

Delivery Times & Instructions
We strive to meet all stated delivery dates and timeframes. Orders placed before our daily cut-off time are typically eligible for same-day delivery, subject to availability. Deliveries are usually made by hand; where this is not possible, we will inform you of alternative arrangements.

If the recipient is not available at the delivery address, we may leave the flowers in a secure location, with a neighbour, or return them to the shop for collection, depending on your specified preferences or our best judgement at the time. You are responsible for ensuring someone is available to receive the delivery at the appointed time. We cannot accept liability where delivery is not possible due to recipient unavailability or access issues.

Collection Policy
If you choose to collect your order, please do so within the specified collection timeframe. Orders not collected on the scheduled date may be subject to cancellation, without refund for perishable items.

Order Amendments, Cancellations & Refunds

Cancelling Your Order
If you wish to cancel your order, please notify us as soon as possible. For fresh flower orders, we require at least 24 hours’ notice prior to the scheduled delivery or collection date. Cancellations made with less notice may not be eligible for a full refund due to the perishable nature of flowers and the preparatory work already undertaken.

Amending Your Order
If you wish to amend your order (such as changing the delivery address, date, message, or bouquet selection) after placing it, please contact The Flower Shop London immediately. Amendments are made at our discretion and may not always be possible, especially for late notice requests or bespoke arrangements.

Non-Delivery
Should we be unable to deliver your order due to circumstances within our control, we will arrange for redelivery or offer a full refund. If non-delivery results from incorrect details supplied by you or if the recipient is unavailable, no refund is guaranteed, though we will attempt to resolve the issue where reasonable.

Damaged or Faulty Goods
In the rare event your flowers arrive damaged or do not match your order, please notify us within 24 hours of receipt. We may require photographic evidence and, where appropriate, will offer a replacement or refund, subject to confirmation of the issue.

Exclusions
Due to the rapid perishability of flowers, standard right to cancel under the Consumer Contracts Regulations does not typically apply to flower orders when the fulfilment process has begun. Please refer to the above provisions for more details on your rights.

Liability

Limitations of Liability
The Flower Shop London will use reasonable care and skill in performing our obligations and providing accurate product information. However, we will not be liable for:

Any losses arising from our compliance with your instructions;
Indirect, consequential, or special loss or damage, or loss of profits, revenue, or goodwill;
Losses caused by events beyond our reasonable control (e.g. adverse weather, acts of third parties, force majeure);
Loss, damage, or expense arising from late or non-delivery due to circumstances outside our control or due to incorrect or incomplete details provided by you.

Maximum Liability
In all cases, the maximum liability of The Flower Shop London, whether arising in contract, tort, negligence, or otherwise, shall not exceed the amount payable by you for the product or service in question.

Customer Obligations

By placing an order, you acknowledge and agree to:

Provide accurate, up-to-date, and complete information for order processing and delivery;
Use our services for lawful purposes and not misuse our website or offerings;
Accept responsibility for reviewing the product care instructions provided, to maximise the vase life and appearance of your flowers.

Intellectual Property

The website content, including text, photographs, graphics, and logos, are the property of The Flower Shop London or its licensors and are protected by applicable intellectual property laws. Use of content or reproduction for purposes other than personal, non-commercial shopping is strictly prohibited.

Privacy & Data Protection

Your privacy is important to us. Personal details provided during your order process will be handled in accordance with current data protection legislation. We will use your details primarily to process your order, communicate delivery updates, and for legitimate business purposes. We do not sell or allow unauthorised access to your data.

Changes to These Terms

The Flower Shop London reserves the right to update or amend these Terms & Conditions at any time. Any changes will be posted on our website and, where appropriate, notified by other suitable means. Continued use of the website or services after such changes signifies your acceptance.

Governing Law & Jurisdiction

These Terms & Conditions – and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims – are governed by and interpreted according to the laws of England and Wales. Both you and The Flower Shop London submit to the exclusive jurisdiction of the courts of England and Wales.

Application of These Terms

These Terms & Conditions apply to your purchase of products and services from The Flower Shop London online store, covering all deliveries within London and the surrounding areas. Other specific services or promotions may be subject to additional terms, which will be made available as applicable.

If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permissible by law.

Contact & Customer Support

If you have any queries regarding these Terms & Conditions, your order, or require further information about our flower delivery services for London and the surrounding areas, please reach out to us using the details provided on our official website. Our customer service team is committed to assisting you throughout your online shopping experience with The Flower Shop London.

Thank you for choosing The Flower Shop London for your online flower delivery needs. We look forward to serving you and ensuring your satisfaction with every bouquet delivered in London and beyond.